How I tried (and failed at) legally buying digital music

This is a story of a sucky customer experience. As customers and experts alike will tell you, users like to rock, not to suck. […]

[…] My conclusion? I tried to pay you money for music. I tried hard, and annoyingly long. As long as this kind of effort doesn’t allow for a legal, DRM-free download, the music industry has no reason whatsoever to complain about losing sales. As bloggers and press people learn early on: Make your stuff available. […]

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